/operations
Keep it
running.
Live software accumulates risk every week it is left alone. Operations support is how that risk gets paid down steadily rather than all at once in a crisis.
Recurring work
| Task | Usual rhythm |
|---|---|
| Security advisories reviewed | Weekly |
| Dependency updates applied and tested | Monthly, or sooner for critical fixes |
| Uptime and TLS certificate monitoring | Continuous automated checks |
| Backup verification and test restore | Quarterly |
| OS and browser compatibility check | Each major platform release |
| Plain-English operations report | Monthly |
The exact schedule is written into each support agreement. Rhythms above are typical starting points, not guarantees.
Fault reporting
Raise issues through the triage page or by email. We acknowledge and work on issues Monday to Friday, 09:00–18:00 UK time. There is no overnight or weekend emergency line, and we say so up front so you can plan around it.
Practical IT for small teams
Beyond the software itself we help with the IT around it: DNS and domain management, email authentication records (SPF, DKIM, DMARC), shared credential storage, access reviews when staff leave, and sensible configuration of cloud workspaces. We do not supply hardware or on-site engineers.
Software someone else built
We can support systems we did not build after a paid intake review. We inventory code, dependencies, hosting, credentials and documentation, then give you a written assessment: what is healthy, what is risky and what must be fixed before we can responsibly take it on.